Pro Leads Marketing
- Call Center Dialer
Design Oversight & Project Planning
Pro Leads Marketing operates a call center that primarily focuses on sales for partnering solar service providers. With expansion in mind, the client came to us looking for a solution to help them streamline management and sales rep responsibilities.
I stepped into this project due to resourcing limitations at my company. I was presented with the opportunnity to take on project manager responsiblities for this engagement and I immediately took it. Why? Because I saw it as a unique opportunity to experience a new role and expand my knowledge base.
Having a UX background, I was able to plan the initial design phase accurately and we were able to come under budget for our first engagement leading to further engagements with the client. My other responsiblities included giving design feedback and guiding our junior designer to make insightful and confident design decisions.